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Revolutionizing Takeout Ordering: DoorDash Introduces AI-Powered Voice Ordering for Restaurants



Mett.Ai Tech Desk

Cutting-edge technology addresses unanswered calls, enhances customer experience, and opens doors to unprecedented revenue growth

Unveiling a cutting-edge advancement, DoorDash has rolled out its advanced AI-powered voice ordering technology, designed to establish a seamless connection between restaurants and customers while effectively addressing the persisting issue of unanswered phone calls. This recent revelation from the company signifies a revolutionary approach aimed at enhancing customer interactions and creating fresh opportunities for revenue growth.

According to DoorDash's recent "2023 Restaurant Online Ordering Trends Report," a staggering one in five customers still favors the traditional method of ordering takeout via telephone. However, the report also exposed a sobering statistic: nearly half of these customer calls end up unanswered, leading to potential revenue losses for restaurants.

Rajat Shroff, the Head of Product and Design at DoorDash, emphasized the need for innovation in the sector, stating, "Customers expect more from restaurateurs, and in return, restaurateurs expect even more technology-forward solutions from us – including support for phone channels to meet customers where they're ordering." Shroff added that DoorDash is committed to empowering its partners with advanced tools, such as AI-driven voice ordering technology, which holds the potential to not only capture lost sales but also foster business growth.

By seamlessly integrating AI with live agents, DoorDash's system ensures prompt responses to customer calls, eradicating long wait times. This strategic amalgamation allows restaurant operators to cater to the burgeoning demand for phone orders, particularly during peak hours, while simultaneously serving in-store customers. The introduction of AI-powered call handling optimizes restaurant resources, enabling staff to focus on creating a seamless in-person dining experience.

The AI-enhanced voice ordering experience boasts personalization in multiple languages, guaranteeing a smooth and effortless process. Regular patrons can rejoice as the technology allows swift reordering of their favorite meals. Live agents remain readily available to offer assistance whenever necessary, thereby infusing the human touch into an otherwise automated process.

For establishments seeking to streamline phone order deliveries, DoorDash offers an additional solution – DoorDash Drive. This white-label service empowers businesses to facilitate direct delivery, providing customers with real-time tracking capabilities and an end-to-end experience.

As the culinary landscape evolves, DoorDash's AI-powered voice ordering technology marks a pivotal moment in bridging the digital divide between customers and restaurants. With the promise of enhanced revenue and customer satisfaction, this innovation has the potential to reshape the future of takeout ordering.

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